Business, Information Technology

The Importance of Getting Your IT Support Right

a picture of a computer networkGood IT support should be at the heart of any modern business. Without the efficient running of your technology and network system problems are bound to follow.

Having problems in your infrastructure or with technological equipment that you rely on and use every day can cripple your business.

However, not all companies need a full-time IT department; you may not even need to have an on-going contract with an independent company. If you run a small business, you may well get by with just knowing a good company that provides IT support on an ad-hoc basis in your area. Regardless, having a good, reliable company you can trust at the end of a phone is a must.

How to Find a Good IT Company

Firstly, searching online and just going for the first company you come across does not necessarily mean they will be the best. Take the details of a few different businesses and do closer research into each of them.

First, check to see how long they haves been established and if they offer the capabilities to handily your type and size of business. Locality is paramount as you will also want to make sure the firm also provides the facility of paying you a visit physically at your premises should the need arise. Some smaller firms will not offer this benefit, so be 100% sure you go with a company that offers this if you need this level of service.

Does the company offer several modes of support? Some companies out there may only provide email support. However, it is important that you are also able to get your support department on the phone when you need to for the most efficient service. Some companies also offer live chat, which I think is quite useful, especially for smaller issues. However, the best and most efficient companies will provide telephone support to their customers.

Some companies have different levels of pricing for a multitude of support options. Be careful with this, as this could mean that you could end up paying more than you need to for phone support with some companies, which you, of course, want to avoid.

a man using a mobile phoneBe sure also to check what hours the company offers live support. Several larger firms will provide 24/7, 365-day support. However, most IT businesses will provide support only during regular office hours. If your business also keeps regular office hours, then you will likely be fine with one of these companies. If your business operates during different hours, you many need to find a company that can support your needs. Be aware that you may, therefore, need to pay a higher premium for twenty-four-hour support.

Lastly, check out what other people have to say about the company. Nowadays, online reviews are popular, and individuals and businesses are more accustom to leaving reviews for the companies they do business with on social media platforms such as Facebook, LinkedIn and Google+ as well as directory-type sites such as Yell, Yelp, Hot Frog and many others. Reading the reviews left by other people that have done business with them in the past can be very revealing as to what kind of service you are likely to receive.

For companies looking for the best IT support Crowborough has to offer, Fluent Group is the number one choice. Fluent have been established for well over twelve years and have a great reputation. They are a stone throw away from Crowborough and can therefore also visit businesses in person should you have the need. Fluent only offer support during normal business hours, however, this is not a problem if your business also keeps conventional hours.